BEAU DAWSON
DEPLOYABLE

Operations is leverage. Most companies leave it on the table.

Every manual process, every workaround, every "that's just how we do it" — it's money you're not making. I find those gaps and I close them. Not with band-aids, but with systems designed to scale: automation, AI, architecture that compounds. In 10+ years I've turned cost centers into profit engines. If your operations aren't accelerating your business, you're subsidizing your competitors.

Beau Dawson
beau@system ~
REV_RECOVERED
$1,000,000+
Billing Logic
// Expedia
ARR_PRESERVED
$1.1M
M&A Retention
// Eviivo
ADMIN_OVERHEAD
-90%
Agentic Workflows
// BAD Labs Console
CSAT_IMPACT
+35%
Workflow Revamp
// Union

// PROCESS_OPTIMIZATION

From Manual Chaos to Automated Clarity

See how inefficient workflows transform into streamlined, automated processes

Workflow_Transform
INEFFICIENT
CHAOS
CLARITY
Efficiency
23%
Bottlenecks
12
Automation
0%
> PROJECT: BAD_LABS_CONSOLE (v1.0)
bad-labs-console.ts
1// BAD LABS // Founder & Principal Architect
2// EST: June 2025 // LAUNCH: Jan 2026
3 
4class BADLabsConsole extends Agentic_CRM {
5  constructor() {
6    this.capabilities = [
7      "Autonomous Agentic Workflows",
8      "Automated Data Entry",
9      "LLM Integration"
10    ];
11  }
12 
13  function fractionalDeployment() {
14    // Deploying technical pods to overhaul client tooling
15    return "Operational Bottlenecks Solved";
16  }
17}
> CHANGE_LOG // EXPERIENCE_TIMELINE
[2022 - 2025] UNION
// Support Operations Manager
> IMPACT: Revamped workflows; reduced resolution time by 20%.
> IMPACT: Built scalable KB; reduced ticket volume by 18%.
> TECH: Pioneered generative AI integration in daily support.
[2020 - 2022] BNBFINDER
// Support Manager (Remote)
> IMPACT: Crisis Ops; transitioned to fully remote with zero downtime.
> TECH: Developed digital SOPs and internal wikis.
[2019 - 2019] EVIIVO
// US Support Manager
> IMPACT: M&A Execution; migrated 1,500+ accounts with 90% retention.
> IMPACT: Built 12-person US support division from scratch.
[2015 - 2018] EXPEDIA
// Billing Specialist to Support Director
> IMPACT: Recovered $1M+ in revenue via complex logic error resolution.
> IMPACT: Slashed processing errors by 50%+.
> SYSTEM_CONFIG

AI & Automation

  • -Agentic Coding
  • -BAD Labs Console Architecture
  • -LLM Integration
  • -Micro-App Development

Operations Core

  • -CRM Architecture
  • -Knowledge Base Design
  • -Excel Level 3 (VBA/Logic)
  • -Google Workspace Admin

Education & Certs

  • -HomeAway Business School
  • -Adv. Business Management
  • -Excel Adv. Data Modeling

// SYSTEM_MONITOR

Operations Command Center

One dashboard to rule them all

“Companies don't hire Operations Directors because everything is running perfectly. They hire them because manual processes are eating margins. If your team is drowning in repetitive tasks, you are paying a 'complexity tax' on every dollar you earn.”